siokambingPrivacy Policy

This page describes what we collect when you use siokambing and how we keep that data protected. We collect your email, phone number, name, and date of birth during account registration. We also record your payment method details, transaction history, and activity on our platform—which games you play, which markets you view, and when you log in. This information helps us operate the platform, process withdrawals, and prevent fraud.

We keep your data encrypted using industry-standard SSL. We do not share your personal information with third parties unless required by law or for payment processing. Our servers may be located outside your jurisdiction, but we apply the same protection standards to all data regardless of server location.

We retain account information while your account is active and for a period after closure as required by law. You can request a copy of your data or ask for account deletion by contacting our support team. Our privacy practices apply to all users of siokambing in supported jurisdictions.

What data we collect on siokambing

We collect information in two ways: directly from you and automatically as you use siokambing. When you create an account, we ask for your email, password, phone number, full name, and date of birth. We use this information to verify your identity before allowing withdrawals and to contact you if we detect suspicious activity on your account.

We also collect payment information. When you deposit via QRIS, e-wallet, mobile banking, or bank transfer (local payment, online payment, e-wallet, mobile banking), we record which payment method you used, the deposit amount, and the date and time. We do not store your bank account number or e-wallet credentials on siokambing servers—payment partners handle that data separately. When you withdraw, we record the withdrawal amount, payment method, and status.

Automatically, we collect information about your activity. We log which games you play—Liga 1 markets, live-dealer tables, slot games—and for how long. We record which pages you view, which features you use, and when you log in. We use cookies and similar tracking technologies to remember your preferences and to measure how people use siokambing. We also collect your IP address, browser type, and device information to detect fraud and prevent account abuse.

How we use your data

We use your data to provide siokambing's services. We need your email and phone to send account notifications—deposit confirmations, withdrawal status, login alerts. We use your name and date of birth to verify your identity before processing withdrawals. We store payment information to process deposits and withdrawals and to reconcile your account balance.

We analyze your activity to improve siokambing. We look at which games are popular, which payment methods users prefer, and which features people use most. This helps us add new games, improve our interface, and prioritize features. We also use your data to detect and prevent fraud. If we see unusual activity—multiple logins from different locations, withdrawal requests to different accounts—we may flag your account for review.

We may use your email to send you promotional messages about new games, payment promotions, or platform updates. You can opt out of promotional emails in your account settings without affecting your access to siokambing.

Your rights and our commitments on siokambing

You have the right to access your data. You can request a copy of all personal information we hold about you by contacting our support team via email or in-app chat. We will provide it in a structured, readable format within one business week. You also have the right to correct inaccurate data—if your name or email is wrong, you can update it in your account settings or ask us to correct it.

You have the right to request deletion of your account and associated data. If you ask us to delete your account, we will close it and remove your personal information, subject to any outstanding balances or pending transactions. We may retain some data for a period after deletion if required by law or for fraud prevention.

We at siokambing encrypt all your data, do not sell it to third parties, and let you control how we contact you.

Third-party processors and data locations

We share your data with payment processors to enable deposits and withdrawals. When you use QRIS, e-wallet, or mobile banking, those companies receive your transaction information directly. When you use local payment, online payment, or other bank transfers, the banks receive your account details. We do not control how these third parties handle your data, but we only work with processors that meet security standards.

Our servers are hosted by cloud providers and may be located outside Indonesia—potentially in Southeast Asia or other regions. Your data is encrypted in transit and at rest, regardless of server location. We apply the same data-protection standards to all regions where we operate.

We may disclose your information if required by law—for example, if a court orders us to provide account data to an investigator. We will notify you of such requests unless prohibited by law.

Cookies and tracking on siokambing

We use cookies to store your preferences, remember your login status, and measure how people use siokambing. Essential cookies are required for the platform to function—these track your session so you stay logged in. Analytics cookies help us understand which pages are visited most and how long people spend on each section. You can disable cookies in your browser settings, but doing so may limit platform features.

We also use similar tracking technologies—pixels, tags, local storage—to measure campaign performance and understand user behaviour. We do not use these to personally identify you; instead, we analyze aggregate patterns.

Security measures on siokambing

We encrypt all data transmitted between your device and siokambing using SSL (Secure Sockets Layer). Your password is hashed using a one-way algorithm, so we never store it in plain text. Payment information is handled by encrypted connections and never stored on our main servers.

We require two-factor authentication to be available in your account settings—you can enable it to receive an SMS code each time you log in from a new device. This adds an extra security layer. We also offer password reset via email if you forget your credentials.

Our team has limited access to your data. Only employees who need it to provide customer support or process technical issues can view account information. We log all data access and review access patterns to detect unauthorized viewing.

Data retention and account closure

We keep your account information—email, phone, name, transaction history—while your account is active. After you close your account, we retain data for a period as required by law, typically six months to one year. We use this retained data only for fraud prevention, dispute resolution, and legal compliance. After the retention period expires, we delete it.

If you close your account but have an outstanding balance or a pending transaction, we retain the data necessary to complete that transaction or resolve any dispute. Once all matters are settled, we proceed with deletion on schedule.

Contact and policy updates

If you have questions about our privacy practices or want to exercise your rights, contact our support team via email or in-app chat. We aim to respond to data requests within one business week.

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes via email. Continued use of siokambing after such changes constitutes acceptance of the updated policy. Our services are available only where local law permits, and users are responsible for verifying that their use complies with their own jurisdiction's privacy and data-protection laws.

This privacy policy is effective from the date listed below and applies to all users of siokambing in supported jurisdictions. Thank you for trusting us with your information.